Payment Policy

At Mrado, we strive to provide a secure and seamless shopping experience. Our Payment Policy outlines the accepted payment methods, security measures, and essential details to help you navigate our payment processes with confidence.

Accepted Payment Methods

We offer a range of payment options to ensure convenience and flexibility:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Enjoy a faster checkout process with PayPal, Apple Pay, and Google Pay.
  • Bank Transfers: For select regions, we accept direct bank transfers. Please note that processing bank transfers may take additional time.

Secure Payment Processing

Your security is our utmost priority. All transactions are processed through encrypted, secure payment gateways. We use advanced encryption and security protocols to protect your personal and payment information, ensuring a safe shopping environment.

Currency

All payments on Mrado are processed in EUR (€) for orders in France and AED (د.إ) for orders in the United Arab Emirates. If your account operates in a different currency, your bank or card provider may apply conversion rates or additional fees. Please check with your payment provider for more information.

Payment Verification

To prevent fraudulent activities, certain orders may require additional verification. If further information is needed, our customer support team will contact you. Please note that orders may experience delays if payment verification is not completed promptly.

Payment Issues

If your payment is declined or encounters issues:

  • Confirm that your payment details are entered correctly.
  • Check with your bank or card provider for any restrictions or limitations on your account.
  • If the issue persists, contact our support team at support@mrado.com, and we will assist you in resolving the problem.

Refunds & Returns

For information about refunds, refer to our Return & Refund Policy. Refunds for approved returns or cancellations will be issued to the original payment method. It may take 7–10 business days for the refunded amount to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or need further assistance with payments, our team is here to help:

Phone: +33756756540

Email: support@mrado.shop